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APRO IT Support Remote Support
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Official APRO Remote Support

Computer trouble? Let our engineers take over.

Download our secure remote tool and an engineer can connect instantly over an encrypted channel to resolve your issue — no install, no sign-up, and you stay in control.

Download the remote tool See how it works
  • No install on Windows
  • End-to-end encrypted
  • Windows / macOS / Android
  • RustDesk 1.5.0
Remote session
Encrypted
RustDesk window showing your ID and one-time password

Share both values with your APRO support engineer.

You approve the session and can end it anytime.

※ Sample

Three steps

How to get connected

The whole process usually takes under three minutes, and you can stop the session at any moment.

Download & run

Press the download button and pick your platform in the download section. The Windows build needs no installation — just double-click it.

Takes ~30 seconds

Share ID & password

Send the “ID” and “One-time password” shown on screen to your APRO engineer.

RustDesk window: your ID on top, one-time password below

No sign-up

Engineer connects

Keep the app open. Your engineer connects over the encrypted channel and works only with your approval.

RustDesk prompt asking you to accept the incoming remote session

Stop anytime

Download

Choose your platform

All three builds are the official RustDesk 1.5.0 release. Windows runs without installation; macOS and Android need a normal install. The connection steps are identical on every platform.

.exe

Windows

X64 (Intel / AMD)

Single portable file — double-click to run, no installation.

Direct download · 24.7 MB

Download
.dmg

macOS

ARM64 (Apple Silicon)

For Apple Silicon Macs (M1 – M4). Open the .dmg and drag it into Applications.

Direct download · 28.5 MB

Intel Mac? x86_64 .dmg · 35.2 MB

Download
.apk

Android

ARM64 devices

Signed APK — allow installs from this source when your phone asks.

Direct download · 27.4 MB

Download

Official RustDesk 1.5.0 builds (open source, auditable). Files are served directly from this site; any build not uploaded yet links to the official GitHub release.

Interface

What RustDesk looks like

The ID and password appear on the left. Share them with your engineer and the session can start right away.

Download FAQ
rustdesk_screen.png
What RustDesk looks like

FAQ

Before we connect

Is this tool safe?

Yes. RustDesk uses end-to-end encryption, and a session only starts after you accept it on your machine. You can end the session or close the app at any time.

Does it need installation or admin rights?

On Windows, no: it is a single portable executable, just double-click it. macOS and Android builds do need a normal install. If your company machine restricts new software, please check with your IT administrator first.

Can you see my files or passwords?

Your engineer only sees the screen during the session you approved, and only works on the issue you reported. Please avoid typing banking or other sensitive passwords while connected.

What if the connection drops?

Reopen the app and share the new ID and password. If it still fails, make sure your firewall or antivirus is not blocking the connection — your engineer will help you troubleshoot.

Ready when you are

Download the tool, share your ID and password with your APRO engineer, and we will take it from there.

Download & start

RustDesk 1.5.0 · Windows · macOS · Android